Return & Exchange Policy

Ambica Wood Mart

At Ambica Wood Mart, we strive to deliver premium-quality furniture and ensure complete customer satisfaction. Please read our Return & Exchange Policy carefully before placing an order.

Return Policy

Eligibility for Returns

We accept returns only under the following conditions:

  • The product delivered is damaged, defective, or incorrect.

  • The issue is reported within 48 hours of delivery.

  • The product is unused, uninstalled, and returned in its original packaging.

  • Customized, personalized, or made-to-order furniture items are non-returnable unless they arrive damaged or defective.

Return Request Process

To request a return:

  1. Contact us within 48 hours of delivery.

  2. Share your order details along with clear photos/videos of the issue.

  3. Our support team will review and verify the request before approval.

  4. Once approved, further instructions for return pickup or shipment will be provided.

Contact Details

Ambica Wood Mart

📞 Phone: +91 91663 67883
📧 Email: kishansaini01105@gmail.com

Exchange Policy

Eligibility for Exchange

Exchanges are applicable only for:

  • Damaged products

  • Defective products

  • Incorrect products delivered

Exchange requests must be raised within 48 hours of delivery, and the product must remain unused, uninstalled, and in its original packaging.

Exchange Process

  • Once the product is inspected and approved, it will be exchanged with the same product or a similar product based on stock availability.

  • Exchange delivery timelines may vary depending on inventory availability and delivery location.

  • Customers will be informed about the estimated replacement timeline after approval.

Non-Eligible Items

The following products are not eligible for return or exchange:

  • Customized or made-to-order furniture.

  • Products damaged due to misuse, improper handling, installation errors, or normal wear and tear.

  • Products returned without original packaging, manuals, or accessories.

  • Requests submitted after the specified return/exchange period.

Shipping & Handling

  • Shipping charges (if applicable) are non-refundable.

  • In cases where a return or exchange is approved due to an error on our part, Ambica Wood Mart may cover the return shipping cost.

Refund Policy

If a return request is approved and a replacement product is unavailable:

  • A refund will be processed to the original payment method used for the purchase.

  • Refund processing may take approximately 5–7 business days depending on your bank or payment provider.

  • Any applicable shipping charges are non-refundable unless the return is due to our mistake.

Contact Us

For any return, exchange, replacement, or refund-related queries, please contact:

Ambica Wood Mart

📞 Phone: +91 91663 67883
📧 Email: kishansaini01105@gmail.com